Our Return Policy
We prioritize your satisfaction and strive to make your shopping experience with us risk-free and enjoyable. We understand that you might need to return a product occasionally. In that case, we offer a straightforward 30-day return policy from the date you receive your item.
Returns Eligibility
Products must be in the same condition as when received - unworn, unused, with tags, and in the original packaging. Proof of purchase is required. Please note, steering wheels and wheels are custom products and may only be returned due to quality issues.
Initiating a Return
To start a return, please contact us at service@tesevo.com or use our live chat. Once your return is approved, we will send you instructions on how to return your package. If you want to return the product for personal reasons (no quality problems with the product), the customer needs to bear the return shipping cost; if you need to return the product due to product quality or other product problems, we bear the return shipping cost.
(The buyer will also be required to pay return shipping costs for refund requests arising from a temporary change in the buyer's wishes.)
Please remember, items sent back to us without first requesting a return cannot be accepted. For any queries about returns, contact us at service@tesevo.com.
Damages and Problems
We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. Your 100% satisfaction is our goal.
Exceptions
Certain types of items cannot be returned, such as custom products, hazardous materials, flammable liquids or gases. Regrettably, we also cannot accept returns on gift cards. If you have queries about your specific item, don't hesitate to contact us.
Exchanges
To ensure you get what you want as fast as possible, we recommend that you return your item and place a new order once your return is accepted.
Refunds
Once we receive and inspect your returned item, we will notify you and inform you if the refund has been approved. Approved refunds will be processed automatically to your original payment method within 3-5 business days. Please note, it may take some additional time for your bank or credit card company to post the refund to your account.
Note
To expedite the return process, please ship via EMS and declare the package as a testing sample with a value under $100. Please avoid DHL/Fedex/UPS as these services may incur customs detentions, high taxes, and potential delivery issues. Losses incurred by selecting these express services for return will be borne by the sender.
Your satisfaction is paramount to us. We're always here to help and make your return as easy as possible. Thank you for choosing to shop with us!
